Constructing a sustainable business with and for our stakeholders

Building a committed ecosystem

Valrhona is above all story about people. Beyond being just a chocolate company, our strength lies in the ties we create between producers, collaborators and customers. This was thrown in relief in 2020.

By separating us, the pandemic showed us the importance of human connection. Over the course of the year, we have seen communities come together in the most difficult of times and we have found new ways to work and be together, even when we are separated.

At Valrhona, our suppliers, staff, and clients stood by us during hard times. We too, did our best to offer our support to them in turn. It is these bonds that have enabled us to get through the past year, and that will ensure that in the future we will be able to help improve farmers’ livelihoods and support clients to shape a sustainable and creative world of gastronomy.

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Our objectives and progress

100% of employees

have a CSR objective in 2020

13% of employees

trained in CSR through "ecodesign" training

100% of suppliers

have signed our Responsible Purchasing Charter

678,428 of donations

throughout the year

Employees

Valrhona's mission can only be achieved if its strategy is built and deployed in a logic of co-development and synergy with Valrhona's major stakeholders.

We involve the latter throughout our value chain, taking into account their expectations and the challenges of our businesses, starting with our employees.

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Suppliers

Valrhona, as a buyer, has the responsibility to know its industry and to manage the diversity of its supplies.

We are therefore very involved with our suppliers to co-construct a responsible value chain, lasting relationships of trust and an approach of continuous and mutual improvement.

Valrhona's role is to make suppliers aware of tomorrow's issues and responsible practices so that they can accompany the company's transformations.

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Customers

Valrhona's responsibility is to satisfy all its customers, in their diversity and their requirements.

In addition to a unique and high quality product, Valrhona's 40,000 customers increasingly expect a real accompaniment, and an awareness of the gastronomy of tomorrow.

Valrhona therefore strives to meet their needs by coconstructing a responsible chain right up to the consumer.

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Our other pillars